Returns Policy
If you wish to cancel an order or return an item, please contact us as soon as possible and within 14 days of recieving the goods.
Cancellations can only be made with our written agreement. Once the return has been agreed and within the 14 days allowance a futher 14 days is allowed for the return of the goods. Refunds will be issued within 14 days of the returned goods being recieved back on our premisis.
Please note that you will be responsible for the costs of returning the items to us unless we have delivered the item to you in error, or if the item is faulty, damaged or defective. This returns policy does not affect your statutory rights.
Please check the contents of your delivery carefully. Any damage, shortage or error must be advised to us in writing within 3 days of delivery. We will then contact you to resolve the problem.
Returns Policy
If you wish to cancel an order or return an item, please contact us as soon as possible and within 14 days of receiving the goods.
Cancellations can only be made with our written agreement. Once the return has been agreed and within the 14 days allowance, a further 14 days is allowed for the return of the goods. Refunds will be issued within 14 days of the returned goods being received back on our premises.
Please note that the buyer will be responsible for all transportation costs of the goods being sent and being returned unless we, the company, have delivered the item to you in error, or if the item is faulty, damaged or defective. This returns policy does not affect your statutory rights.
Please check the contents of your delivery carefully. Any damage, shortage or error must be advised to us in writing within 3 days of delivery. We will then contact you to resolve the problem.
All Pilot and Embarkation Ladders are made to order and cannot be returned and refunded unless the goods are deemed faulty.
All Jotron Batteries are 5 year dated when sold by the manufacturer and cannot be returned and refunded unless the goods are deemed faulty.
